_{“Dear Melanie, I wish to take the time to personally thank you on the exceptional work you have done for me. You have been very professional in your dealings whilst also showing empathy throughout this whole process. Its been a challenging time for me however you have made the process seem easy and I wish to again thank you for that. To be honest I never expected the fantastic result that you have been able to achieve for me, a testament to your work ethic. Thank you again Melanie you have been exceptional.”}